International Organization for Standardization (ISO) – An Endeavor towards Managing Quality

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Sarveer Kaur

Faculty, Surya School of Business Management

An important method to improve quality is the establishment and meeting of international quality standards. International organization for standardization (ISO 9000),a committee formed under the chairmanship of Canada, worked to produce an International Quality Standard and is the international set of standards documented by members of ISO Technical Committee and is presented in the form of ISO 9000 series. The objective of this standard was to develop a single standard for operations and management of the quality. The ISO 9000 series are guidelines related to the design, development, production, testing, and servicing of products.

ISO-9000 standard specially concentrates on the application of Total Quality Management (TQM) Systems. The ISO standard was published in 1987. Later in 1988, Indian Body of Standards (Bureau of Indian Standards, BIS) adopted these standards. As India is also founder member of BIS, it developed equivalent standard as BIS 14000series.

On January 1, 1993, European Community member countries adopted ISO standards. Today all of the organization has to pass through this standardization.

ISO 9000- Deals with the guidelines for selecting a model.

ISO 9001- A quality assurance model to ensure conformance to specified requirements during design, development, installation and servicing.

ISO 9002- A quality assurance model to ensure conformance to specified requirements during production, installation and servicing.

ISO 9003- A quality assurance model to ensure conformance to specified requirements during final test and inspection.

ISO 9004- For internal use only, not to be used in contractual situation, it contains guidelines to the technical, administrative and human factors affecting the product and service quality. Listing the essential elements such as, establishing a quality system for marketing design, procurement, production, measurement, post production, material control, documentation, safety and use of statistical methods.

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